FAQs
In the rare event that the item you received is not in pristine condition [we're truly sorry!] Please contact our team contact@yayluxclothing.com with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.
At this time we do not offer store credit or gift cards in exchange for a refund.
Please allow 7-10 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at contact@yayluxclothing.com and one of our agents will be happy to assist you. The refund does process in our systems for roughly 3-5 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!
Your order will process within 3-5 business days. Once your order has shipped you will be receiving an email pertaining to your tracking information. Additionally, please allow 24-48 business hours for your shipment details to update with carrier.
Please see our refund policy here.